FAQ | Boxy Pixel

Why hasn't boxypixel.com responded?

Although we do our best to respond to emails and messages from social media, at times we have to prioritize daily operations.  We do our best to reply in 1-3 business days. Thank you for your patience!  Tip: don't forget to check your spam folder!

When will you have more of a certain product in stock?

We order in low volumes and try to keep items in stock, however customer demand can vary week by week. We first recommend signing up for our "back in stock" notification on the product page you are interested in so you will get an email immediately when we have parts. 

Can I add an item to my order?

Sure! If we have not yet processed your order, we can add items to you existing order.  Please include your order number when contacting us for such requests.

I just ordered, how long does it take to ship?

For all products, we do our best to fulfill items within 2-3 business days. You will receive an automatically generated email notifying you when items are sent with tracking numbers.


 

Can you make a product for me?

We definitely wish we could make all the ideas we get, however it is only me designing parts and the process can take several months. Unfortunately, I do not have time to take on any additional projects at this time.

What is anodize?

Protecting aluminum is extremely important.  By nature, raw aluminum will oxidize over time. In the short term, even the oils in your hands will degrade the surface and will leave cosmetic marks on the surface.  Clear anodize or colored anodize is a chemical process that adds protection against scratches, oxidation, and light handling marks. Anodized can be removed easily chemically, there are many helpful videos online if you would like to do so.

Which Screens fit our shells?

Screens are always evolving. My goal is to try and make as many screens fit as I can. See here for information on which screens fit our products.

Will metal housings damage my electronics?

The housings are carefully designed to touch specific areas of the circuit board.  Anodizing is also non-conductive, so there are no worries about electrical issues.  Brass is conductive and should be insulated using Kapton tape or insulation method of your choice on any surfaces that have potential to touch PCB points that are conductive.

Do you ship internationally?

Yes! We do ship internationally to many locations.  Shipping rates are based on weight and are calculated at checkout by the shipping companies.  DHL is highly recommended as they are fast and reliable. Unfortunately, there are minimum shipping costs, which can seem expensive for small items. Typically, there are two shipping options.  One is insured, the other is not.
I would advise everyone to get their product insured as we do not refund for lost packages if you choose not to get insurance.

Can you build the ipod, game boy, etc?

Currently, we are not building however we hope to offer limited builds in the near future once we catch up on things here.  Signup for our newsletter - we will announce things there.

How to clearcoat brass?

There are several options for doing this from laquers, to paint. You may want to consider protectaclear.  It's designed for outdoor, so it's robust.  I would not recommend paint if you are planning on using the product as it can chip easily.  https://www.youtube.com/results?search_query=clearcoat+brass

Do you laser etch brass?

Our laser has a difficult time doing brass, so we can only etch our anodized aluminum parts unfortunately.

Do you laser etch SNES or other product not shown on your website?

Yes we can!  As long as the surface is mostly flat, we can etch it.  You may need to find an image online and overlay where you would like your laser etching. 

Lost package?

If your item was lost or stolen, please see here for first steps: