International orders shipped "international first class" are not insured and lost packages cannot be refunded.  We encourage everyone to use the third party  "shipping protection insurance" option ( that will provide insurance for you.  Customers must agree to review policies for making a claim as there are windows of time that claims must be made.  
If a package is lost in customs, this will not be refunded.  

Custom Order Cancellations

If you have ordered a custom item and decide to cancel, a 20% fee will be retained to cover the procurement of parts for the custom build.  

If a custom color or one-off part was made, this part of the service is not refundable. 

If you are not in the US, please do not purchase a battery.  We are not legally allowed to send batteries internationally.